There are moments that define, change, and transform you~
I just had one of these moments. I am not claiming this moment
to be alike to the birth of my sons, my wedding day or the death of my mother.
I compare this moment to a defining paradigm shift, which I will never return.
As a business owner, now about to open our sixth door. I have
always been under the opinion that our food can speak for itself and that
customer service will come second, not as important as the food though. Tonight
I was proved wrong and thus the paradigm shift. While in Marco Island my family
and I visited a local restaurant. While the food was amazing and the service
out of this world. I encountered one of the ruddiest hostess I have ever met. I
was enraged by the way I was spoken to without just cause. My blood boiled. My
family spent over 200 dollars in this restaurant and was abused by this woman.
At this moment came the change. I feel deep regret; sadness and
embarrassment if anyone that has worked for me has ever treated anyone in this
manner. This behavior is no longer expectable in my company. I promise from now
on to take action on those who treat my customers with disrespect. And if this
has happened in the past I apologize and wish that you would tell me now so I
can buy you and your family a meal and express my deepest apologies.
Thank you,
Jessica Wood
